Terms & Conditions
Last Updated: July 2026
The information below is a general guide to how bookings at Luxe Venue work. It is provided for information only — the full, binding Terms & Conditions for your event are issued with your Booking Summary and accepted digitally as part of your booking contract.
1. Booking & Confirmation
Your booking is confirmed once we have received the deposit shown in your Booking Summary and your digital acceptance of the booking contract. Provisional bookings are held for 7 days, after which the date may be released. The deposit secures your date and counts towards your total booking value.
2. Payment
The remaining balance is due 14 days before your event. Payment details and accepted methods are provided with each payment request, and payments should always quote your booking reference. Quoted prices are valid for 5 days unless stated otherwise.
3. Cancellations
Cancellations must be made in writing and take effect on the date we receive them. Cancellation charges are applied on a sliding scale based on how far ahead of your event you cancel — from the deposit only (90 or more days before) up to the full booking value (less than 30 days before). If we manage to resell your date for an equivalent event, part of the charge may be refunded. We strongly recommend taking out event or wedding insurance.
4. Alcohol-Free Venue
Luxe Venue is a strictly alcohol-free venue. No alcohol may be brought onto, stored at, consumed on, or served at the premises — including all outdoor areas and the car park — by any guest or supplier, at any time. This reflects the character of the venue and is a condition of hire for every event.
5. Music, Noise & Departure
All amplified music, live performance and dhol/drumming ends by 10:00 pm, and all guests leave the premises quietly by 11:00 pm. These timings are fixed for every event and help us remain good neighbours. All entertainment must operate within our noise management arrangements.
6. Capacity
Guest numbers are agreed in your Booking Summary and final numbers are confirmed no later than 7 days before your event. For safety and comfort, the venue’s maximum capacity must not be exceeded.
7. Celebrations Take Place Inside
All event activities — including baraat and groom’s-entrance performances, dhol and drumming — take place inside the venue. Outdoor areas and the car park are for arrival, departure and parking only. Fireworks, flares, smoke devices, sky lanterns and sparklers are not permitted anywhere on the premises.
8. Catering
All food prepared by our kitchen is 100% Halal. Menu selections are finalised 14 days before your event, with dietary requirements and allergies notified at least 7 days ahead. For dry hire bookings, your caterer must follow our kitchen guidelines and hold appropriate food business registration and hygiene documentation.
8A. Suppliers & Add-On Services (Coordinated by Luxe Venue)
Where we arrange a third-party supplier or add-on service as part of your booking — for example a barista or beverage station, dessert or cake supplier, live food station, DJ, entertainment, photographer, videographer, decor supplier, florist, photobooth, sound and lighting, equipment hire, performer or external staff — we normally act as your primary point of contact.
Please give us any requirements, preferences or special instructions in writing (CRM, email, WhatsApp or another channel we confirm). We will pass them to the supplier and coordinate delivery within the scope and specification shown in your quotation, booking confirmation or contract.
A booked supplier or add-on includes only what is expressly stated in your booking documents. Additional ingredients, premium products, extended service hours, extra equipment, custom presentation or bespoke development may carry an additional charge, remain subject to availability, and are not included until we confirm them in writing. Verbal requests, or instructions given directly to a supplier, do not change your booking until we confirm the change in writing.
Direct meetings, calls or contact with individual suppliers are not automatically included. We arrange them where we consider this operationally necessary or helpful. Final supplier and add-on requirements should reach us at least 7 days before your event (the same cut-off we use for external supplier notifications). Requests received after that point will be accommodated where reasonably possible, but cannot be guaranteed.
This section is a plain-English summary. The full contractual position is in your booking contract at Part A Clause 14A. Nothing here limits any statutory right (including the duty of reasonable care and skill under the Consumer Rights Act 2015) that cannot lawfully be excluded.
9. External Suppliers (Appointed by You)
You are welcome to appoint your own suppliers — DJs, decorators, photographers and similar. We ask that all suppliers you appoint are notified to us at least 7 days before your event, hold public liability insurance of at least £2 million, and use PAT-tested electrical equipment. Suppliers you appoint must follow the same venue rules as guests, and are covered by Clause 14 of your booking contract. Suppliers we arrange on your behalf are covered separately by Clause 14A above.
10. Damage & Security Deposit
A refundable security deposit may be requested with your final balance. It is returned within 7 working days after your event, less any itemised deductions for damage, excess cleaning or overruns.
11. Smoking
Smoking and vaping are not permitted anywhere inside the venue. A designated external smoking area is available.
12. Photography & CCTV
CCTV operates across the premises for safety and security. We occasionally photograph event setups for our records and marketing — we will never use images identifying you or your guests without your consent.
13. Complaints
If anything isn’t right on the day, please speak to the duty manager straight away so we can fix it there and then. Formal complaints can be sent in writing within 7 days of your event and will be acknowledged within 3 working days.
Additional Venue Terms & Conditions
1. Supervision of Children
Children must be supervised by a responsible adult at all times throughout the event.
Children must not be left unattended anywhere within the venue or surrounding areas.
For safety reasons, children are strictly prohibited from playing in the car park, entrance areas or access roads.
The organiser accepts full responsibility for ensuring that all children attending the event are adequately supervised.
2. Car Park Safety
The venue car park is provided solely for parking vehicles.
The car park must not be used for: gatherings, celebrations, music, fireworks, photography sessions, socialising, performances, vehicle displays, revving engines, racing, drifting, anti-social behaviour, or any activity unrelated to parking.
All guests must move directly between their vehicles and the venue.
3. Parking Marshal (Optional Service)
Parking within the venue car park is complimentary.
Where the organiser expects heavy traffic or wishes to actively manage guest parking, the venue can provide a Parking Marshal (also commonly referred to as a Traffic Marshal or Car Park Marshal) for £100 per event, subject to availability.
This service assists with the safe and orderly movement of vehicles but does not constitute security services.
4. External Behaviour
All celebrations, entertainment and event activities must take place inside the venue only.
Guests must not create excessive noise or disturbance outside the venue, including but not limited to: loud conversations, shouting, singing, dancing, music, vehicle horns, engine revving, wheel spins, burnouts, gatherings in the car park, or blocking neighbouring properties or public highways.
The organiser is responsible for ensuring all guests comply with these requirements.
5. Security Deposit
The security deposit is held against damage, breaches of these Terms & Conditions and additional costs arising from the event.
The venue reserves the right to retain all or part of the security deposit where, including but not limited to: damage to the venue; damage to furniture, equipment or décor; damage within the car park; excessive cleaning; unauthorised activities outside the venue; excessive external noise; anti-social behaviour; failure to supervise children; or actions of the organiser, guests or contractors that breach these Terms & Conditions.
Where losses exceed the security deposit, the organiser remains liable for the outstanding balance.
6. Responsibility for Guests
The person making the booking ("the Organiser") accepts full responsibility for the conduct and behaviour of: all guests, children, suppliers, entertainers, contractors, and anyone attending the event on their behalf.
The organiser shall be responsible for any damage, loss or additional costs arising from their actions.
7. Identification Requirement
Before a booking is confirmed, the organiser must provide valid government-issued photographic identification.
Accepted forms include: UK Driving Licence, Passport, or UK Biometric Residence Permit (where applicable).
The venue reserves the right to refuse or cancel a booking where satisfactory identification is not provided.
8. Recovery of Additional Costs
Where damage, loss or breaches exceed the value of the security deposit, the organiser agrees to reimburse the venue for the reasonable cost of repairs, replacement, cleaning or other losses incurred.
9. Supplier Coordination & Third-Party Services
Where Luxe Venue arranges a third-party supplier, subcontractor or add-on service as part of your booking — for example baristas or beverage stations, catering suppliers, dessert or cake suppliers, live food stations, DJs, entertainment, photographers, videographers, decor suppliers, florists, photobooths, sound and lighting, equipment hire, performers or external staff — Luxe Venue is normally your primary point of contact for that service.
Please provide any requirements, preferences or special instructions to us in writing (through the CRM, email, WhatsApp or another channel we confirm). We will communicate them to the relevant supplier and coordinate delivery within the scope, specification and budget shown in your quotation, booking confirmation or contract.
Booking a supplier or add-on includes only the products and services expressly stated in your booking documents. Additional products, ingredients, equipment, staffing, customisation, extended hours or specialist requirements outside the agreed scope may incur additional charges and remain subject to availability and operational feasibility.
Direct meetings, calls or contact with individual suppliers are not automatically included. Where we consider direct supplier involvement operationally necessary or helpful, we will arrange it.
Verbal requests, or instructions given directly to a supplier, do not amend your booking unless subsequently confirmed by Luxe Venue in writing.
Final supplier and add-on requirements should reach us at least 7 days before the event (aligning with the existing external-supplier notification deadline in the full contract). Requests received after that point will be accommodated where reasonably possible but cannot be guaranteed.
Suppliers you appoint independently of Luxe Venue are covered separately by the External Suppliers clause in your full contract. This clause governs services we arrange on your behalf.
Nothing in this clause limits your statutory rights under UK consumer law or any duty of reasonable care and skill that cannot lawfully be excluded. The full contractual position is set out in Part A Clause 14A of your booking contract.
For the complete, legally binding Terms & Conditions that apply to your booking, please refer to the contract issued with your Booking Summary. If you have any questions before booking, contact our team via the details on our contact page.